1. Introduction
Nadine The Engineer ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
2. Information We Collect
Information You Provide Directly:
- Contact Information: Name, email address, company name, job title, phone number (if provided)
- Business Information: Details about your company, operations, workflows, and challenges shared during consultations
- Payment Information: Processed securely through Paddle (we do not store credit card information)
- Communication: Messages, emails, and content shared during our engagement
Information Collected Automatically:
- Website Usage: Pages visited, time spent, referring websites (via analytics tools)
- Technical Data: IP address, browser type, device information, operating system
- Cookies: We use essential cookies for website functionality (see Cookie Policy below)
3. How We Use Your Information
We use your information to:
- Deliver consulting and training services you've purchased
- Communicate with you about services, schedules, and deliverables
- Process payments and send invoices/receipts
- Respond to your inquiries and provide customer support
- Improve our services and website experience
- Send occasional updates about our services (you can opt out anytime)
- Comply with legal obligations
4. Legal Basis for Processing (GDPR)
For users in the European Union, we process your data based on:
- Contract Performance: To deliver services you've purchased
- Legitimate Interests: To improve our services and communicate relevant updates
- Consent: Where you've explicitly opted in to marketing communications
- Legal Obligation: To comply with tax, accounting, and legal requirements
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Paddle (payment processing), Calendly (scheduling), Google Workspace (email), Slack (communication) - only as necessary to deliver services
- Legal Requirements: If required by law, court order, or government regulation
- Business Transfers: In the event of a merger, acquisition, or sale of assets
All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.
6. Data Retention
We retain your personal data for:
- Active Clients: Duration of engagement plus 12 months for support and follow-up
- Past Clients: Up to 7 years for legal, tax, and accounting compliance
- Marketing Contacts: Until you unsubscribe or request deletion
You may request earlier deletion of your data (see Your Rights below).
7. Your Rights (GDPR & Privacy Laws)
You have the right to:
- Access: Request a copy of your personal data we hold
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Restriction: Request we limit how we use your data
- Portability: Receive your data in a structured, machine-readable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Opt out of marketing communications anytime
To exercise these rights, contact us at: admin@ntengineer.com
8. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encrypted data transmission (SSL/TLS)
- Secure cloud storage with access controls
- Regular security reviews and updates
- Limited employee access to personal data
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
9. Cookies and Tracking
We use cookies and similar technologies for:
- Essential Cookies: Required for website functionality (navigation, forms)
- Analytics Cookies: To understand how visitors use our site (Google Analytics or similar)
- Marketing Cookies: To track conversions and ad performance (if applicable)
You can control cookies through your browser settings. Disabling essential cookies may limit website functionality.
10. International Data Transfers
Your data may be processed in countries outside your residence, including the United States. We ensure appropriate safeguards are in place for international transfers, including:
- Standard Contractual Clauses (EU Commission approved)
- Privacy Shield frameworks (where applicable)
- Service providers with adequate data protection practices
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it immediately.
12. Changes to This Policy
We may update this Privacy Policy periodically. The "Last Updated" date indicates when changes were last made. We will notify active clients of material changes via email.
13. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
Email: admin@ntengineer.com
Response Time: We respond to privacy requests within 30 days.
14. Data Protection Officer
For EU-related privacy matters, you may contact our Data Protection Officer at the email address above.